Privacy Policy

Information you choose to provide

Van Companion stores information you enter or attach so the app can provide its organizational features. This may include vehicle and RV details (including a VIN), dimensions, trips and destinations, checklists, reminders, maintenance records, memberships, expenses and allocation details, notes, contact or emergency information, journal entries, photographs, receipts, documents, and Pilot or Co-Pilot names.

If you email support, we receive your email address and the information or attachments you include.

Device permissions and information

With your permission, the app may use location to add coordinates or support location-related travel features, and may use Apple’s photo and document pickers when you choose an attachment. You can change permission choices in iPhone Settings. Biometric authentication is performed by Apple on your device; Van Companion does not receive or store your Face ID or Touch ID data.

Local storage, iCloud, and sharing

Basic plan information is stored locally on your device. Features that provide cloud backup, personal-device synchronization, or Pilot and Co-Pilot sharing use Apple iCloud and CloudKit under the Apple Account signed in on the device.

A Pilot must deliberately create and send a shared-workspace invitation. An accepted Co-Pilot can read and edit the workspace categories identified in the app. Private journal entries and private credentials are excluded from that workspace. Photo files remain with the person who attached them; the shared workspace may indicate that an attachment exists.

Purchases

Subscriptions are processed by Apple through StoreKit and your Apple Account. Van Companion receives product, transaction, and subscription-status information needed to provide paid features. The app may also store your Premium Preview eligibility and access period so it can provide the correct features. We do not receive your full payment-card number or Apple Account password.

Services used to provide features

• Apple: CloudKit/iCloud for enabled cloud features, WeatherKit for weather information, and StoreKit for purchases.
• National Highway Traffic Safety Administration: when you request VIN decoding, the VIN is sent to the NHTSA vPIC service.
• Email provider: when you choose to contact support, your email app and providers process the message.
• External websites: links such as ChatGPT open only when you choose them and are governed by the destination’s policies.

Van Companion does not sell personal information, use third-party advertising SDKs, or use third-party behavioral analytics SDKs in the app.

Retention, deletion, and your choices

You can edit or delete individual records in the app, stop sharing or leave a shared workspace, and remove local app data by deleting the app. Information stored in iCloud may remain in your iCloud account until it is removed through the app or your Apple/iCloud controls. Support correspondence is retained only as reasonably needed to respond, operate our business, prevent abuse, and meet legal obligations.

For help deleting app information or for a privacy request, contact us using the address below. We may need to verify the request. We cannot directly delete information controlled solely by Apple or another provider.

Security and children

We use reasonable administrative and technical safeguards, but no storage or transmission method is completely secure. Van Companion is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy changes

We may update this policy to reflect product, legal, or operational changes. The revised date above identifies the latest version.

Contact

Privacy questions or requests can be sent to support@vancompanion.com.